Charge

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  mhorgan13 · Member · Jan 25, 2021 at 10:55 pm

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  Hi I was charged and have no idea why or how to get in contact with anyone

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  supernovia · Staff · Jan 25, 2021 at 11:57 pm

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  Hi, I don’t see any charges on this account, but can you use the secure form at https://wpchrg.com to look up the payment and find out what it was for?

  Then you’ll be able to contact billing directly so they can help with a refund.

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  mhorgan13 · Member · Jan 29, 2021 at 5:56 pm

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  I keep getting automated responses this is so unreal

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  staff-blorbo · Staff · Jan 29, 2021 at 6:48 pm

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  These aren’t automated responses.

  We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If the charge is located using the above site, but you are not presented further options, please contact us via https://wordpress.com/support/contact/?whywasi=charged

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  mhorgan13 · Member · Jan 29, 2021 at 7:48 pm

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  To clarify, I am upset with getting automated responses to the form submissions linked above- not to these responses.

  So to be more accurate, my inability to talk to someone directly (and not on a public forum) is unreal. Especially since there are not any charges under this account. I’m confused and incredibly suspicious the more resistance I encounter in trying to work this out with someone and find out why my card information is even being handled by WordPress at this point in time. 🤷‍♀️

  Is there no billing support number I can call? My next step I suppose is the bank?

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  staff-blorbo · Staff · Jan 29, 2021 at 7:59 pm

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  Who is the merchant listed as on the charge?

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  mhorgan13 · Member · Jan 29, 2021 at 8:19 pm

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  The merchant is: “Wordpress.com”

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  staff-ozmodiar · Staff · Jan 29, 2021 at 8:32 pm

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  Hi,

  Do you have any idea what the URL associated with the upgrade might be?

  As you note, I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.