Charge

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  traceycarayol · Member · May 1, 2023 at 11:34 pm

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  Hello,

  I did not do upgrades. Why was I charged?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · May 2, 2023 at 8:53 am

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  Hi there,

  I took a look at your WordPress.com account and noticed that you haven’t had any recent upgrades. In fact, the only upgrade I could find was a Storage Upgrade you made back in 2012. That upgrade expired the following year, and you were never billed for it again.

  If you found recent charges related to WordPress.com, let me help you sort this out.

  First, I want to make sure that those charges are associated with WordPress.com. To check that, please fill out the form below.

  Why was I charged?

  If the charges are indeed associated with our service, you probably have another account with us. To access that other account and cancel any upgrades, you can provide us with a transaction ID as proof of ownership. To retrieve that, please follow the instructions in the guide below.

  

  Billing History

  in WordPress.com Support

  5 min read

  You can view all transactions made with WordPress.com, including payments and refunds, in your Billing History. Direct link to your billing history. View ReceiptsRetrieve a Transaction IDIn Your WordPress.com Billing HistoryOn Your Credit Card StatementRetrieve a PayPal Transaction IDContact PayPal DirectlyVAT ReceiptsFrequently Asked Questions View Receipts You can view your Billing Hi

  Once you have the transaction ID, you can send it to us using this form: https://wordpress.com/wp-login.php?action=recovery

  Please do not post any transaction details in this public forum. Use the form I linked above.

  After submitting the form, our team will review it and contact you with the next steps for recovering access to your account and canceling any upgrades.

  Let me know if you have any other questions, and I’ll be happy to help.