Charge

• 

  mikihudigmailcom · Member · May 2, 2023 at 11:42 am

  • Copy link
  • Add topic to favorites

  Hi I have cancelled all my subscription with wordpress and yet looking at my bank statement I have beem charges 3.99 it says wordpress DUBLIN.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  helper-heroponriki · Member · May 2, 2023 at 2:35 pm

  • Copy link

  Hi there!

  The last charge I see under your account was made on 2023-04-01 for £3.90 for the Professional Email upgrade. You cancelled this upgrade and received a full refund on 2023-04-08. You can confirm the transaction and refund from your Purchases page.

  https://wordpress.com/me/purchases/billing

  If you have a different transaction, it’s possible that it was made under a different account than the one you’re logged into. If so, please provide us with the charge details at https://wpchrg.wordpress.com/ – this will help us to identify the transaction and provide you with the assistance you need.

  To find the transaction ID, you can check your bank statement for a charge with WordPress followed by a ten-digit letter/number code.

  For example: WordPress XXXXXXXXXX.

  If you only see a partial transaction ID, you may need to contact your bank directly to get the full ID needed.

  If the charge on your bank statement doesn’t match this format, it’s possible that the charge wasn’t made on WordPress.com.

  I hope this information helps you out! Let me know if you have any further questions or concerns.