Charge

• 

  delsaviolorenzo · Member · Apr 4, 2016 at 1:50 pm

  • Copy link
  • Add topic to favorites

  I got a 99euro charge from WPCHRG but I did not purchase any additional service. Please explain.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Apr 4, 2016 at 6:57 pm

  • Copy link

  Hello there,

  Note: Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to a the registered email address for each username account so if you have more than one username account that could be confusing you.

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

• 

  staff-bassist · Staff · Apr 5, 2016 at 8:18 pm

  • Copy link

  Hello, @delsaviolorenzo!

  I checked your account right now, but I didn’t find any purchase there.

  Would you mind following @timethief tip and use the forms available in https://wpchrg.wordpress.com/ and http://en.support.wordpress.com/contact/?whywasi=charged ?

  This way we can find out the blog that purchase is associated with.