charge dispute

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  13shn13 · Member · Oct 14, 2018 at 3:47 am

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  Must verify this transaction, received no email, I do not have an account with you

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  fstat · Staff · Oct 14, 2018 at 7:21 pm

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  Hi there,

  Can you please give us more information on that chargeback? What account or site is it associated with?

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  13shn13 · Member · Oct 14, 2018 at 10:43 pm

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  (redacted)

  155.88
  Havent used wordpress since 2014
  At that time domaine was (email visible only to moderators and staff)
  Last year I received a charge on the same date, Oct 13 2017 and was credited back.
  Might be a glitch that I continue to be charged
  Going to wordpress.com I see I have no active accounts with you
  No way to alter or cancel further without customer support process.

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  13shn13 · Member · Oct 15, 2018 at 3:57 am

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  155.88
  Havent used wordpress since 2014
  At that time domaine was (email redacted)
  Last year I received a charge on the same date, Oct 13 2017 and was credited back.
  Might be a glitch that I continue to be charged
  Going to wordpress.com I see I have no active accounts with you
  No way to alter or cancel further without customer support process.

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  gemmacevans · Member · Oct 15, 2018 at 9:35 am

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  Hi 13shn13,

  I see one of our Happiness Engineers replied to your email earlier today — we will continue to follow up with you there.

  Please let me know if that hasn’t come through.

  I’ve also removed the transaction ID you shared on these public forums as that information shouldn’t be shared here.