Charge duplicated

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  claralapiedra · Member · Apr 14, 2015 at 11:53 am

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  My charge was duplicated. How do I get a refund?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 15, 2015 at 12:48 am

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  Hi there,

  I sorry that happened but not to worry as Staff will correct it for you. Note these two locations please:

  Dashboard > Store > My Upgrades
  https://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  https://en.support.wordpress.com/billing-history/

  If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

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  timethief · Member · Apr 15, 2015 at 12:49 am

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

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  shawnajroberts · Member · Apr 15, 2015 at 5:07 pm

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  Hi there! I only see one recent charge on your account for the renewal of your Domain Mapping upgrade for claralapiedra.com.

  https://wordpress.com/me/billing

  Can you tell me what charge you’re seeing duplicated? Did you get duplicate receipts? Or are you seeing a duplicate charge on your bank statement?

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  claralapiedra · Member · Apr 16, 2015 at 8:27 am

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  Hi, it is not for the domain you mention, but for usaenbarcelona.com
  The one you are mention was like one month ago, whereas the one I am writing for was last week.
  I wait for your reply.
  Regards,
  Clara

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  alexjgustafson · Member · Apr 19, 2015 at 2:15 pm

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  Hi Clara,

  The upgrade for usaenbarcelona.com is owned by another username than the one from which you’re posting, sorry for that confusion and delay.

  We only have one transaction in our records for usaenbarcelona.com, but the same owner had other transaction which may appear as double-charging because it had an authorization charge and a final charge.

  I’ve sent an email to that username to discuss those charges specifically. Since it sounds like you’re that account’s owner as well, please reply there. :)

  Best,

  -Alex G.