charge not expected

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  rightproportionedinburgh · Member · Oct 22, 2014 at 9:04 am

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  I have been charged for something I wasn’t expecting

  WPCHRG.COM US 36.00 VISAXR 1.62455 CD 9914///£22.16

  why?

  Daniele Giannuzzi

  The blog I need help with is: (visible only to logged in users)

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  staff-happychia · Staff · Oct 22, 2014 at 9:20 am

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  I can’t find anything in the Store that costs $ 36 USD. Did you buy any premium theme?

  Do you see anything in your Dashboard > Store > My Upgrades screen?

  Staff should be able to refund your purchase in most cases.

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  rightproportionedinburgh · Member · Oct 22, 2014 at 9:41 am

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  I don’t really know where to find

  Dashboard > Store > My Upgrades screen :(

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  rightproportionedinburgh · Member · Oct 22, 2014 at 9:43 am

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  found it

  the intro message is:

  You don’t currently have any active subscriptions on WordPress.com, If you would like to customize your sites look or feel, or add a custom domain, you should consider purchasing an upgrade in our Store

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  rightproportionedinburgh · Member · Oct 22, 2014 at 9:45 am

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  also very strange thing is that I have been charged on our new business account… and the registration for the 50fiftydeals.wordpress.com was made ages ago

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  rightproportionedinburgh · Member · Oct 22, 2014 at 9:45 am

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  when we didn’t have that bank account

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  staff-happychia · Staff · Oct 22, 2014 at 9:48 am

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  I am tagging this thread for staff’s support. They will be able to check and refund, if possible.

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  rightproportionedinburgh · Member · Oct 22, 2014 at 9:53 am

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  also noticed under “billing history” that “Here you can see all your transactions since Sep 15, 2009. You have no receipts at the moment.”

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  gracejiyoung · Member · Oct 24, 2014 at 1:05 am

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  Hi there!

  I looked into the upgrade, and it looks like it was for Akismet. Can you contact them directly here and they will be able to help you regarding this charge:

  Contact Us

  Cheers!