Charge on my credit card

  • Unknown's avatar
    francineheykoop7 · Member ·

    I do not want to renew my domain subscription. I want my money back now!

  • csabarakasz · Staff ·

    The modlook tag was added to your thread, which means the Staff will respond to you as soon as possible. They will be able to help. Thank you for your patience.

  • kokkieh · Staff ·

    Hi there,

    Of what domain are you speaking? The account you’re using to post here doesn’t own any sites, and have never bought any domains from us. We don’t even have a credit card on file for you which we could have charged.

    If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/ – enter the transaction details on that form, and it will tell you if that charge exists on our end and what site it’s for.

    You can also use the Contact Support link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

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