Charge to my account, but no upgrade received

  • Unknown's avatar
    gabeturner76 · Member ·

    I went to pay for the premium subscription of $99.00, and entered all of my billing information and clicked submit. It said processing and then completing payment, and then gave me an error saying there was a problem on your end of some sort. The charge is showing up on my bank statement (still pending though) and my account is still on the free plan. Can I have this charge removed please?

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    I should have that all sorted out now. You should see the upgrade on your account.

    Let me know if you do not and our apologies for the inconvenience.

  • Unknown's avatar
    gabeturner76 · Member ·

    Thank you but I had actually wanted the charge removed and subscription cancelled. Is there any way you could do this and notify me when it is done? Thanks

  • staff-ozmodiar · Staff ·

    Sorry for the delay, but this required a weekday to be able to complete.

    I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

    Please let me know if there is anything else I can do for you.

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