Charge to my credit card from wordpress, but no website

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  georgedev1162 · Member · Apr 5, 2021 at 3:24 pm

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  hi, I created a new wordpress site and domain, and I received a charge on my credit card from wordpress on 03/08/21. But I don’t see the website when i login with my credentials. I can see the draft page i created last month (basically just an under-construction page) when i visit my domain without logging in.

  I have the transaction details on my credit card, but don’t want to post them here to a public forum. Can you suggest how i track this down?

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  supernovia · Staff · Apr 5, 2021 at 4:08 pm

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  Hey @georgedev1162, my guess is that you’ve got another account. Can you log out and log in with the account associated with that site? It should be the email address that received the receipt and what not.

  If that doesn’t help, could you send a link to the site so we can look it up and help you sort this out?

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  justjennifer · Member · Apr 5, 2021 at 4:13 pm

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  Hey @supernovia, looks like this member posted something similar here: https://wordpress.com/forums/topic/where-is-my-draft-site/ where they mention the site bhforall.com

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  georgedev1162 · Member · Apr 5, 2021 at 4:38 pm

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  you are correct, i did those instructions, but i get a blank profile (with no credit cart info) So i think @supernovia is right, that maybe it was a different account. But i don’t have any other email account that I use regularly.

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  staff-blorbo · Staff · Apr 5, 2021 at 6:10 pm

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  What is the URL of the site you’re trying to access?