Charge was made 2 days ago, but I can't seem to get 30-day refund
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I have a long dormant site/account and I just got charged $99.00 of Feb 8, 2014. It says I have 30 days to get refund but it’s not letting me. It’s only 3 days after. Are there any humans that work at WordPress??? Would be nice to actually get to speak to one directly for assistance.
The blog I need help with is: (visible only to logged in users)
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Provided you are logged in under the same username account that purchased the upgrades, you ought to be able to request a refund from your dashboard > Store > My Upgrades
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals,
http://en.support.wordpress.com/domain-mapping/cancel-domain/ and Guided Transfers.
http://en.support.wordpress.com/upgrades/#refunds
Note: It takes from 1 – 2 weeks for the refund to be received. -
Hi there,
I just cancelled your WordPress.com Premium upgrade and issued you a full refund, as you requested. You should see the refund on your bank statement within about a week.
Please let me know if I can provide any further help with this. :)
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Actually, one last question- is there a way to completely delete this entire account? It was set up for a potential client and never came to fruition, so I’d just as well get rid of it altogether as it’s occupying one of my primary email accounts.
Thank you.
Chris.
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Hi Chris,
As raincoaster mentioned, there isn’t a way to completely delete accounts at WordPress.com. You can read more about that here: Deleting Accounts
However, you can change the email address on the account — that will free up your email address to use with a different WordPress.com account. You can change your account’s email address from your account settings here: https://wordpress.com/settings/account/
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