Chargeback

• 

  mannygotbricks · Member · Sep 6, 2016 at 3:28 pm

  • Copy link
  • Add topic to favorites

  I’m trying to enable my ability to post again. My purchase for a premium membership was reported as fraud but I then got the cardholder to allow the payment to go through Will I still have to pay the 20$ fee? And if I can provide proof of the charge going through can I get my account reinstated earlier than 80 days?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Sep 6, 2016 at 3:30 pm

  • Copy link

  We need details please.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it? Which upgrade was purchased?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  kokkieh · Staff · Sep 7, 2016 at 6:05 am

  • Copy link

  Hi there,

  I’ll need to follow up with our payments team on this. I’ll reply here again before the end of the day.

• 

  kokkieh · Staff · Sep 7, 2016 at 5:54 pm

  • Copy link

  Hi there,

  I’ve heard back from our payments team. The chargeback was closed in your favour before it was withdrawn, so PayPal has already started the process of refunding you. You should receive their refund soon.

  To reactivate your site you’ll need to pay the chargeback fee on the checkout page, and then you’ll need to add Premium to your site again.

  Let me know if you have any questions about this.