Chargeback
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I have a new credit card to make payment on the website. It is not allowing me to pay the charge or make payment for the website fees. Is there something I need to do first about the original credit card?
The blog I need help with is: (visible only to logged in users)
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Hi There,
I can tag staff for you and they may be able to assist you in making your payment!
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Hey there –
I’ll be happy to help. Can you let me know which upgrade you are trying to purchase or renew?
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Trying to upgrade to premium. The original card I used had an issue with it.
I am putting together this website on behalf of a lawn bowling club so the credit cards are not mine.They gave me a new card to use but it is not allowing me to pay the charge and pay the premium fee for the yeae
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Hello dundaslawnbowls –
What error message are you seeing when trying to checkout?
Try clearing your browser cache and signing back in:
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One or more transactions linked to this site were refunded due to a contested charge.
This comes uP when I go to pay the charge. Does something need to haopen with the old credit card between the card and wordpress other than paying the charge
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Thank you for those details. I see that you issued a payment dispute on this account back in December. The dispute will need to be cancelled through the bank or you will need to pay it.
Payment can be made from clicking the link at the bottom of the red message you are seeing. It looks like this: https://cloudup.com/cWa_WA9SxsT
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Thank you for those details. I see that you issued a payment dispute on this account back in December. The dispute will need to be cancelled through the bank or you will need to pay it.
Payment can be made from clicking the link at the bottom of the red message you are seeing. It looks like this: https://cloudup.com/cWa_WA9SxsT
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I cleared the cache, used the new credit card and now it says
That method is not allowed
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Refreshed the page and it says this when i try to pay
One or more transactions linked to this site were refunded due to a contested charge.
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dundaslawnbowls – I just want to clarify that you are clicking the link in the red message? It looks like this: https://cloudup.com/cWa_WA9SxsT
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Yes I am. It seems to be stuck in a loop. The last card was cancelled by the bank. They gave me that one by mistake. Not sure why it is not allowing me to pay the charge
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No problem. I’ve sent an email to the email address listed on your account at wordpress.com/me/account/ with a link that you can use for payment.
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Thank you . It accepted the payment and I got a receipt.
How long does it take to go into effect as I still get the error when trying to access my website.
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Good Morning –
I’ve restored the Premium Plan and domain mapping of dundaslawnbowls.com to your account. Everything is working perfectly. Let me know if you have any trouble seeing the site.
These upgrades will expire one year from today.
Let me know if I can help with anything else :) Take care!
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Hi its now saying I need to pay the fee as domain has expired. I bought the domain through Godaddy and was using wordpress for the website. I’m very confused by this
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Hi –
It looks like there was a bit of a glitch that caused that you to get that message. I’ve fixed that.
You do not need to pay, that’s already been collected.
When you sign in to wordpress.com/me/purchases/ can you see the upgrades listed there?
The domain is showing your WordPress.com site in my browser.
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