chargeback fine

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  jofresalagarriga · Member · May 31, 2020 at 7:43 am

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  Dear Madam, Sir,
  I subscribed to a 300 USD and cancelled within the next 48 hours after the purchase.
  Your policy states that a reimbursement has to take place. The problem is that there is a notification of ‘chargeback fine’ of 15 USD, which doesn’t exist in your refund policy at WordPress.
  Could you please assist me and remove the ‘chargeback fine’?
  Regards,
  Jofre Sala Garriga

• 

  fstat · Staff · May 31, 2020 at 1:33 pm

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  Hi there,

  It appears that you filed a chargeback with your bank against us, instead of contacting us for a refund. When you file a chargeback against us you are accusing us of fraud, which causes the funds to be frozen. You can read more here:

  Chargebacks and Disputes

  I also see that you have an open ticket with our Billing Support team. They’ll review your case and follow up with you there.