Chargeback Fine Help
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I have been asked to update this site for its owner and discovered the following error message ‘Warning: One or more transactions linked to this site were refunded due to a contested charge. This may have happened because of a chargeback by the credit card holder or a PayPal investigation. Each contested charge carries a fine. To resolve the issue and re-enable posting, please pay for the chargeback fine.’ Is this related to paying for a premium plan? Or might it have something to do with online (restaurant) ordering services he utilizes and links to? How do I walk him through resolving this or is there someone I can put him in touch with if he disputes the fine(s)? Does he do this through WordPress or PayPal? Thank you,
The blog I need help with is: (visible only to logged in users)
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indiagrillblog.wordpress.com
or
indiagrillcuisine.com
(forwards to the wordpress site)thank you,
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Please read https://en.support.wordpress.com/payment/chargebacks/
Modlook has been typed into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question
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Hi there,
Is this related to paying for a premium plan?
Yes. He filed a dispute with either PayPal or his bank, so we have issued him a charge back fee.
He can contact his bank or credit card company and ask them to cancel the dispute. If he’s able to do that and they haven’t refunded the charge yet, we’ll be able to remove the chargeback fee and issue him a refund which would take 7-10 business days. However, if the chargeback has already been completed, i.e. his bank is refunding him, then he will need to pay the fee to unlock his site and disputes can take a long time, so he could possible not receive his refund for up to 75 days. Please let me know if he’s able to cancel the dispute with his bank.
His stats and his content are all safe. But because chargebacks are a very serious matter we lock any site with a pending chargeback until the matter is resolved. You can find more information here:
Let me know if you have any questions. Thanks!
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