Chargeback mistake?
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Hi, I’ve just inherited this WP site and on trying to make amendments, I’m getting the following red box appear stating: ‘Warning: One or more transactions linked to this site were refunded due to a contested charge. This may have happened because of a chargeback by the credit card holder or a PayPal investigation. Each contested charge carries a fine. To resolve the issue and re-enable posting, please pay for the chargeback fine.’ Looking at the purchases section and there appears to be two completed purchases, and no outstanding or disputed purchases.
Reading the Support sections on Chargebacks, it states: ‘Chargebacks are a tool for fraud prevention, a way to reverse a charge that has been made by an unauthorized purchaser.’
Might it be that someone fraudulently attempted to initiate a purchase but the system automatically prevented them, which leaves this Chargeback hanging over the account? If it is just an automated response to attempted fraudulent activity, please can WP clear the Chargeback so I can work on the site?
If there is some other reason for the Chargeback, please can WP staff send me a private message to provide full details of the transaction, including date, time and bank / paypal account details relating to that transaction.
Thank you.
The blog I need help with is: (visible only to logged in users)
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Hi, I’ve tagged this thread with ‘modlook’ to get the attention of staff who can deal with this request as it is not anything anyone else here can assist with.
Say hi to Bristol for me, spent many years living there and been active in nature/green activities there over the years too, great place!
Let us know if you have any other queries we can help you with!
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Hi –
I’ve removed the warning and you should be able to proceed now. Let me know if you still have trouble accessing the site.
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Thank you so much for the quick response – much appreciated :)
I can now access the site and make changes.
Thanks again ~ BNN Bristol
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