Charged

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  leanneisreading · Member · Apr 9, 2021 at 11:53 am

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  Hello, I have been charged £51?

  I received an email asking if I wanted to renew the domain name. I do not wish to renew, and wish to return to a free plan.

  Please can this money be refunded.

  Thank you
  Leanne

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  austinsangs · Member · Apr 9, 2021 at 1:08 pm

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  Hi Leanne,

  You can cancel your plan and go back to the free plan by going to the Manage Purchases in your dashboard:
  http://support.wordpress.com/manage-purchases

  To cancel Auto-Renewal:
  https://wordpress.com/support/manage-purchases/#turn-off-automatic-renewal

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  deancroyal · Staff · Apr 12, 2021 at 10:43 pm

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  Hi @leanneisreading – Were you able to get this resolved? If not, let us know the URL of the site the charges are for and we’ll by happy to look into this with you.

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  leannemurray02 · Member · Apr 13, 2021 at 5:37 am

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  Hi, yes thank you it has been resolved