Charged

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  gjbtransportltd · Member · Jan 29, 2023 at 9:55 am

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  I’ve been charged £16 and don’t understand why. Can you refund it please.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Jan 29, 2023 at 1:02 pm

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  Hey there,

  It looks like could have been for the domain gjbtransportltd.com, which has been refunded and cancelled.

  Do you still require assistance with your purchases?

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  gjbtransportltd · Member · Jan 29, 2023 at 4:22 pm

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  The transaction is showing as pending on my bank. I will update this tomorrow.

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  staff-totoro · Staff · Jan 29, 2023 at 7:06 pm

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  Hi there,

  I decided to take a closer look here and can confirm that I do not see any recent transactions on your account. You can confirm here: https://wordpress.com/me/purchases/billing

  I do see that you had a domain with us, but that was cancelled and refunded in Feb of last year (2022) but I see no charges for 2023.

  Is it possible you made your purchase under a different login and not your @gjbtransportltd account? To see what account your charge may be connected to, please fill out the form here to the best of your ability to let us know more info about this transaction: https://wpchrg.wordpress.com/

  If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you to send a direct message to our billing support team, and from there they will reach out to you directly via email.

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  gjbtransportltd · Member · Jan 29, 2023 at 8:03 pm

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  Hi, I’ve just filled in the form all apart from the transaction Id as it’s not showing on the statement- it might be because it’s still pending, but no matches were showing up.

  I suppose it could have been through a different login but all other accounts have been closed down by WordPress through my request.
  

  what is my next step?

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  staff-totoro · Staff · Jan 30, 2023 at 2:22 am

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  We are not able to discuss payment issues in our public forums so please check your inbox for an email from us.

  We sent our message to the email address you have on file here: https://wordpress.com/me/account/

  Thanks!