Charged $399 for a service that was cancelled.
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I have just been charged on the 9th of September to my credit card to the number of $399 for a service that according to one of your live chat agents (a year ago) had been cancelled. So it is frustrating to have to come here to request a refund and for you to please delete my account.
The blog I need help with is: (visible only to logged in users)
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I am tagging this thread with modlook for the attention of the support staff. Please wait while someone from the support staff gets back to you on this.
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I have found out how to cancel and refund the service. It has stated that the refund will be processed in the following 7 days from now, so I will just keep an eye on that and see how it goes!
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Hi motortradesau,
Your upgrades were set to auto renew which is why you were recently charged. I haven’t been able to find your previous support request, which means you may have contacted us from a different account to the one you are logged in to now.
Regardless of this I’ve double checked your account and just wanted to reassure you the plan has been cancelled in full and won’t renew next year. Any active upgrades would be displayed on this page:
https://wordpress.com/me/purchases
There is a copy of the refund receipt in your Billing History here:
https://wordpress.com/me/purchases/billing
Refunds usually take 7-14 business days appear on your statement, although international refunds (outside the US) can take a little longer.
for you to please delete my account.
WordPress.com accounts need to be deactivated by the owner using these steps:
https://en.support.wordpress.com/deleting-accounts/
Please let me know if you have any questions.
Thanks!
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Excellent, thank you very much gemmacevans! Your help is appreciated. I understand the refund will take a bit longer, seeing as I live in Australia :) .
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