Charged $48.00 – I don't have an account

  • Unknown's avatar
    scottnschatz · Member ·

    I was charged $48.00 under Kendel Stiles-Schatz on 4-15-2021. On our charge card it states
    Can you explain or credit back the $48.00.

    I should note, we had an account with Host Gator, however, we have since deleted this account.
    Thank you.
    Scott Schatz
    (email visible only to moderators and staff)

  • staff-blorbo · Staff ·

    We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

    If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

    If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport (at) wordpress (dot) com

  • Unknown's avatar
    safesolutionsllc · Member ·

    I wrote several weeks ago requesting a credit for our website, ($48.00) as we no longer have an active website. In fact, we discontinued the site several months ago, but WordPress, nonetheless, billed us as part of the annual fees.

    I have not heard back from anyone at WordPress on the status of that credit.

    Can someone please follow back.
    Thank you.
    Scott Schatz
    (email visible only to moderators and staff)
    or c- [redacted by mod]

    Previous Website: safesolutionsllc.net

  • staff-ozmodiar · Staff ·

    @safesolutionsllc

    I’m not seeing any previous support conversations from this user account regarding a refund for safesolutionsllc. Could you have used a different user account to contact us?

    I see that you have initiated a dispute with your financial institution. Once that happens we are frozen out of the refund process and must wait until the bank concludes it’s dispute process.

    If you wish to cancel the dispute, we can process a refund for you ASAP. But otherwise, you will need to contact your bank for questions regarding timeline.

    Let us know if anything is unclear or you have any further questions.

  • Unknown's avatar
    safesolutionsllc · Member ·

    Hello Rootjosh,
    We have contacted the bank to cancel the dispute.

    Once this is settled, I will reach out again in order for WP to issue the refund.
    Thank you.
    Scott

  • staff-ozmodiar · Staff ·

    Good to hear. Please let us know.

  • Unknown's avatar
    safesolutionsllc · Member ·

    Good Morning WP,

    We have removed the bank inquiry so please credit back the $48.00 to our account.
    If you require additional information, please contact me.
    Thank you.
    Scott Schatz
    SafeSolution LLC.

    (email visible only to moderators and staff)

  • staff-ozmodiar · Staff ·

    Howdy,

    I’m seeing a refund as having been processed on 2021-05-24. So you should be all set. Please keep in mind that while many refunds show up withing 24-48 hours, it is not unusual for them to take up to 7-10 days. And in rare cases, typically with non USA banks, even longer.

    Let us know if anything is unclear or you have any further questions.

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