Charged

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  jf2by4 · Member · Jan 7, 2019 at 5:21 pm

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  Hello. I didn’t know my account was going to auto-renew and intended to let it run its course because I don’t want it anymore. I was charged last night for another year. I will not be using this account and need that money back.

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  pandeyabhaykumar · Member · Jan 7, 2019 at 5:45 pm

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  Hi,

  To cancel your purchases, please log into your account and go to the Manage Purchases section of your Personal Settings and cancel the desired subscription.

  To find more information regarding refund please visit below link https://en.support.wordpress.com/refunds

  Staff can disable auto-renewal for you.
  I have added modlook tag for staff assistance.
  You will get a reply soon from the staff.

  Hope this helps.

  Thanks

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  staff-doublebassd · Staff · Jan 7, 2019 at 6:06 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  jf2by4 · Member · Jan 7, 2019 at 7:24 pm

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  I have no idea what it is. This makes no sense to me. It says my current username is jf2by4.

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  jf2by4 · Member · Jan 7, 2019 at 7:28 pm

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  I didn’t willfully purchase anything recently from any account.

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  supernovia · Staff · Jan 7, 2019 at 11:47 pm

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  @jf2by4 we’ll reach out via email to get more information about the transaction. It’s not under this account, but hopefully we’ll be able to help you find the right one. Best :)