Charged $96 on PayPal

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  lemonadewithlauren · Member · Oct 17, 2018 at 11:31 pm

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  There is no account information on my page that shows I should be charged but I was just billed $96 yesterday through WordPress.

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Oct 18, 2018 at 5:32 am

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  staff-zinnia · Staff · Oct 18, 2018 at 2:09 pm

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  Morning :)

  thelookofyou.com was mapped to WordPress.com on a premium plan, but the last renewal was processed back on 2016-07-02.

  Whenever we process a renewal or original charge, an email notification is delivered. Did you see any such emails? In it, there should be a site listed. If you can let me know which site is listed we can help you find the correct account where the charge came from.

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  lemonadewithlauren · Member · Oct 18, 2018 at 3:25 pm

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  No, I never received an email. I looked at my account settings and thelookofyou is the only one I see but that’s old. The receipt doesn’t list an account name or site either. I have no idea what this could be referring to as I haven’t used WordPress in well over a year.

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  lemonadewithlauren · Member · Oct 18, 2018 at 3:27 pm

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  I can send you a screenshot of all the emails I have from WordPress from 2014 and on. I only have one email address that I use outside of the one I use for work and there is nothing at all relating to WordPress there.

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  staff-zinnia · Staff · Oct 18, 2018 at 4:32 pm

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  No worries. I can see that there’s an open request with our payment team. Please wait for them to reply to you there.

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  gemmacevans · Member · Oct 18, 2018 at 4:49 pm

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  Hi lemonadewithlauren,

  I just wanted to let you know an email should have arrived in your inbox. Please let me know if that hasn’t come through.

  Thanks!