Charged after unsubscribing

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  cuntsncoffee · Member · Dec 22, 2016 at 4:05 pm

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  I was just charged for a premium account I unsubscribe d from over 6 months ago. Please help

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Dec 23, 2016 at 2:50 pm

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  Hi there –

  What is the site URL?

  There are not any active upgrades on the account you’ve contacted us from here. The charge did not come from this user account.

  You can enter the charge details at https://wpchrg.wordpress.com/ for more information.

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  cuntsncoffee · Member · Dec 23, 2016 at 5:46 pm

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  Hi,

  It’s cuntsncoffee.com

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  staff-zinnia · Staff · Dec 23, 2016 at 7:56 pm

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  Thanks for sharing.

  That domain is owned by a different user account than the one you’ve contacted us from here. We will need to hear from that user account to remove the upgrade and process the refund.

  You can login to that account and post here. OR reply to the email that I’ve sent.

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  cuntsncoffee · Member · Dec 23, 2016 at 8:16 pm

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  If it’s under a different account, why is my email getting notifications for it?

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  staff-zinnia · Staff · Dec 23, 2016 at 9:42 pm

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  Each WordPress.com user account requires a unique email address. Did you receive the email that I sent?

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  cuntsncoffee · Member · Dec 24, 2016 at 4:06 am

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  No. To be honest, at the time I made this email I had more email accounts. I got rid of 2 or 3.

  Can I call someone? This is not the easiest way to resolve this issue.

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  kokkieh · Staff · Dec 26, 2016 at 12:31 pm

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  Hi there,

  We do not offer phone support, and even if we did we would not be able to use that for account recovery, as account recovery requires an email reply from the address you used for the account.

  However, I can also see that we were contacted two days ago from the correct email address for that account, and that the upgrades were cancelled, so it looks like you managed to figure out the correct email address for that account.

  Please let me know if you need any more help with this.