charged by wordpress when i cencelled
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I was charged still after I ended my 14 day free trial. I tried cancelling and was still never refunded
The blog I need help with is: (visible only to logged in users)
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Hi there,
It sounds like you may not have disabled auto-renew.WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
See here:
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/
as well as
Dashboard > Store > Billing History -
P.S. I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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I provided instructions above for you. I also tagged this thread for Staff and they have a backlog. What’s required is your patience as Staff work through all forum threads tagged for their attention and through all email support tickets in chronological order based on datestamps and timestamps – first posted first served, as would be expected.
How long it takes to clear the threads and support tickets depends on how many Happiness Engineers are working on them at any given point in time. It also depends on how complex the issues in each thread and ticket are are.
Please don’t bump your thread here by posting into it again because it’s not in your best interest to post to it after it has been tagged for Staff help. Doing that moves the timestamps forward and it takes longer to get a response.
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I’ve removed and refunded your WordPress.com Premium Plan. Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.
If you have any more questions regarding this transaction, let me know :-)
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