Charged Creditcard

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  vincentmbx · Member · Jan 4, 2017 at 5:04 am

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  Dear all,

  My credit card had been charged for $299 on the 9th of December 2016. (redacted)

  I have tried using the ‘Why Was I Charged?’ page (https://wpchrg.wordpress.com/), however when I tried to view the receipt, it showed that I have never made any purchases before and the receipt page was blank.

  Can you help me look into why I was charged $299? I have never used the paid services before.

  Thank you.

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Jan 4, 2017 at 7:12 pm

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  Howdy –

  I’ll be happy to help and process a refund. The problem is that I do not see any charges to this user account. Do you have more than one WordPress.com account? Do you have an emailed receipt from WordPress.com?

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  staff-zinnia · Staff · Jan 4, 2017 at 7:14 pm

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  I’ve sent an email your way. Please let me know if you do not receive that.

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  staff-zinnia · Staff · Jan 6, 2017 at 4:46 pm

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  Closing thread. Please reply to my email with further questions.