CHARGED FOR $99

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  anniversarynailandspa · Member · May 15, 2015 at 2:51 pm

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  I’ve been trying to get a refund for $99 for 2 weeks but I haven’t received the email to confirm.

  The blog I need help with is: (visible only to logged in users)

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  anniversarynailandspa · Member · May 15, 2015 at 2:58 pm

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  I got charged on May 1, 2015 I tried going to upgrades and tried pressing on the cancel link but haven’t received any feedback or confirmation.

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  timethief · Member · May 15, 2015 at 3:18 pm

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  Do you intend to keep the domain URL and use it elsewhere?

  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  Notes:
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History

  View Your Billing History

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  anniversarynailandspa · Member · May 15, 2015 at 4:13 pm

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  yes this is for anniversary nail and spa. i’m keeping the domain name and trying to use the free plan not the premium plan. i tried going to dashboard >store>my upgrades and clicked the cancellation link. I got a popup that the plan was cancelled but never received an email confirmation or money back for the past 2 weeks. I’ve tried that a couple times too.

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  timethief · Member · May 15, 2015 at 4:14 pm

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  Please simply wait patiently for Staff assistance.

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  siobhyb · Member · May 15, 2015 at 5:39 pm

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  Hi @anniversarynailandspa: I’ve gone ahead to refund $99 to you for WordPress.com Premium. Please note, it usually takes a few days for a refund to process and appear on your statement. Your domain, anniversarynailandspa.com, has been left on your account as you purchased it separately to the plan.

  I’m going to do some testing around the cancellation issues you mentioned and report back to our team. Sorry about the trouble you had!

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  joshlevy25 · Member · Jun 3, 2015 at 12:01 am

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  I am having the same issue. I received the $99 charge. I’ve tried cancelling several times and I have received no confirmation or money back. Can someone please assist me?

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  siobhyb · Member · Jun 3, 2015 at 1:09 pm

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  @joshlevy25: I’ve issued a refund for the WordPress.com Premium plan on your site, also. Hope that helps!