Charged for a premium theme I never used?
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Why was I charged for a premium theme that I never actually purchased, installed, or used? It was a 40 dollar charge AFTER my website renewal expired .. you think there would be some forewarning? At least an email?
The blog I need help with is: (visible only to logged in users)
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For more information on what your expired domain options are, please see this document. http://en.support.wordpress.com/domains/domain-expiration/
I tagged this thread for Staff assistance and they will deal with both issues when they get to this thread. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
Additional information:
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Note: It takes from 1 – 2 weeks for the refund to be received.
Provided you are logged in under the exact same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Note these two locations please:
Dashboard > Store > My Upgrades
https://en.support.wordpress.com/my-upgrades/Dashboard > Store > Billing History
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Thanks, for further clarification, I have two sections in my billing history, and two sections in My Upgrades category. Expiring on the 19th of May was a $39 “Custom Design,” which I have never, to my knowledge purchased, I simply would not have bought a custom theme for $40 because I don’t really use the website enough, which leads me to believe perhaps the Theme I was using was converted to a pay-for-theme, of which I was never notified? It says when I first paid for the website, two days later I paid for a custom design (this was last year) which, again, to my knowledge I never did. Then, on the 19th of May this year I was charged again for a recurring bill for that theme, despite the fact that I did not renew my website and had no intention of doing so. I’ve subscribed to the thread in the hopes to at least get an answer or resolve this, I did check out “My Upgrades” but found no refund option for the Custom Design I was charged for. Thanks in advance.
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Hi there,
I see Evan is already helping you with this issue via email — he’ll be able to help you with a cancellation/refund of that upgrade and answer any other questions or concerns you have about that. I’m going to close this forum thread so we don’t have duplicate conversations going on side by side. :)
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