Charged for a site

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  fitmom314 · Member · Jan 27, 2019 at 3:32 pm

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  Hi. This has been an ongoing problem. I was charged for a site. When I log in there is no site or billing or anything. Can you please correct this problem. I canceled my site well over a year ago.

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  shubhamgmath · Member · Jan 27, 2019 at 4:24 pm

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  Hi fitmom314

  You can check in your manage purchases that what your site is charged for . Here is the support document for the same:

  Manage Your Purchases

  I am also tagging this thread as ‘modlook’ for staff attention. Please wait for sometime they will get back to you on this.

  Hope this helps.

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  staff-zinnia · Staff · Jan 27, 2019 at 6:37 pm

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  Hi fitmom314 –

  It seems like you are probably signed in to a different account from the one that owns the site and upgrades which you’re asking about.

  There aren’t any upgrades associated with the account you’re using to post here.

  Please let me know the site in question here so I can take a look at that.

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  fitmom314 · Member · Jan 30, 2019 at 1:55 pm

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  SO I have had this same issue for over a year now. No one can get me into my old site Chronicles of a SAHM. In fact, I requested to cancel the subscription to this site over a year ago, and start my new one. I am very frustrated and locked out of Chronicles. Its something I have just given up on. I’d like to get into that and stop the subscription.

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  fstat · Staff · Jan 30, 2019 at 2:00 pm

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  Hi there,

  Can you please let us know the address of your site (e.g. https://example.com) so we can have a look? Thanks!