Charged for Domain without Warning

youraveragejoecom · Member · Jun 19, 2020 at 5:48 am
Copy link

Add topic to favorites
I have had two purchases charged for my domain that I no longer desire before my 30 day warning. Please help!
fstat · Staff · Jun 19, 2020 at 7:09 am
Copy link
Hi there,

We have no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

Please use the following tool to determine if the purchase you’re referring to is associated with WordPress.com or not.

Why was I charged?

Also, what’s the domain name you’re referring to?
youraveragejoecom · Member · Jun 19, 2020 at 3:50 pm
Copy link
Hello!

I think the domain I registered was leavittj.com. I no longer have a need for this domain and would like to no longer pay for it. I was able to use that tool you provided and find both charges. The tool seems to recognize the charges but when I hit “view receipt” my account shows no charges. Is there a way I can privately send you more confidential information? I would like to get these two charges refunded.
staff-zinnia · Staff · Jun 19, 2020 at 7:00 pm
Copy link
That domain is connected to a different account. Sign in to it with the account recovery form: https://en.support.wordpress.com/account-recovery/

If you can locate the transaction details of the last renewal you can recover access to the account. If the form doesn’t work for some reason, then email those details to us through passwordhelp@wordpress.com.
youraveragejoecom · Member · Jun 19, 2020 at 7:10 pm
Copy link
Hi Liz!

I would try to but I no longer can login to the email that is connected to this domain. I submitted a case through passwordhelp@wordpress.com but this may be a problem! Let me know how else I can help here.
staff-doublebassd · Staff · Jun 19, 2020 at 9:19 pm
Copy link
Hi there,

I responded to the email you sent. The charge was refunded a few days ago.

Let me know if you have any questions.

Thanks,

No items found.