Charged for inactive account

  • Unknown's avatar
    carryb23 · Member ·

    Hello WordPress,
    On November 5, I’ve been charged to my Cal Visa card with $125.43 for a WordPress account.

    [redacted]

    I was surprised by the charge as I don’t currently pay for your services, and I couldn’t find an invoice anywhere. After further examination I see that it was charged for studentsunited.ca – an account and an email I have no access to. It’s unfortunate my old card is still registered with this account, as it’s been out of use for a year now. I would like someone to contact me on my current email (email visible only to moderators and staff) to cancel the charge and delete my credit card from this old account.

    Thank you,
    Best,
    Carolina

    WP.com: Yes
    Correct account: Unknown

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    It looks like you have an open ticket with our billing team regarding this transaction. Since this will need to be handed via email, please keep an eye out for their response.

    Thank you!

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