Charged for premium

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  philandella · Member · Aug 4, 2022 at 11:53 am

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  I was just charged for a premium account and I would like to cancel that and get the refund. I do not need premium for this site. I couldn’t find it on my account page to cancel so I am hoping for some assistance to fully cancel the charge

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  julinedossantos1 · Staff · Aug 4, 2022 at 12:02 pm

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  Hello,

  I will leave two articles that can help you. They describe step by step what to do to receive the refund:
  https://wordpress.com/support/manage-purchases/
  https://wordpress.com/support/refunds/

  Hope this information helps!

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  philandella · Member · Aug 4, 2022 at 12:11 pm

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  Right, I have been to the purchase over but the problem is the purchase is not appearing so I can select it to cancel. I have a receipt number from my email confirmation but that is all

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  justjennifer · Member · Aug 4, 2022 at 1:14 pm

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  Hi there, what is the address of the site you were charged for?

  I’ve gone ahead and flagged your thread for Staff assistance. Thanks for your patience while they get back to you.

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  justjennifer · Member · Aug 4, 2022 at 1:17 pm

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  @philandella Also, please do not post any transaction details here in our public forums. If staff need that info they will advise you how to send it.

  
  @julinedossantos1 On issues concerning refunds or purchases, please also tag the thread for Staff attention, as mentioned in our volunteer guide. https://wordpress.com/support/wordpress-com-volunteers/#when-to-call-in-staff Thanks.

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  philandella · Member · Aug 4, 2022 at 1:34 pm

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  Ok, thank you!! Site is anglesperspective.Wordpress.com

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  staff-ozmodiar · Staff · Aug 4, 2022 at 4:50 pm

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  Howdy!

  I’m not seeing that anglesperspective.wordpress.com exists on WordPress.com.

  I do see that your account owns a site called anglesperspectivecom.wordpress.com and that it once had a Premium plan using the domain anglesperspective.com. But the most recent payment for an upgrade for that site was in 2019.

  It looks like anglesperspective.com is currently hosted with BlueHost. Could the charge you are referring to have come from them? Otherwise, could there be another WordPress.com site that you own under a different account?

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  philandella · Member · Aug 8, 2022 at 1:00 pm

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  Hi again!
  So I realized I had the wrong site. The charge was for emmasalchemy.Wordpress.com
  It is is still incorrect and I would like to have the charges removed. I am still having the same issue that the premium upgrade does not show up in my active upgrades so I cannot refund or cancel. I do have receipt and charge information if needed. The charge was definitely from WordPress and not
  Bluehost. Thank you!