Charged for premium but no access to premium features

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  selwakil · Member · Feb 23, 2015 at 2:47 am

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  I just signed up for wordpress $99 a year premium account and registered the domain http://www.sherif-elwakil.com – I was charged the $99 – but my wordpress account does not recognize that I made this purchase.

  In other words, I don’t have access to my new domain and I don’t have any premium features.

  Can you please correct this? I don’t want a refund. I just want my domain and the features I paid for.

  The blog I need help with is: (visible only to logged in users)

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  selwakil · Member · Feb 24, 2015 at 12:55 am

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  Hello-

  I need an answer for this. I’ve been billed and I do not have my domain or the premium features.

  Can someone help?

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  pmciano · Member · Feb 24, 2015 at 3:50 pm

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  @selwakil

  At present, I don’t see a WordPress.com Premium Plan associated with your site and there are no Upgrades for your account:

  https://wordpress.com/me/billing

  The domain sherif-elwakil.com is not registered, as well.

  You can add the WordPress.com Premium Plan to your site here:

  https://sherifelwakil.wordpress.com/wp-admin/paid-upgrades.php

  If I’ve misunderstood the issue, or if you have any other questions, please let me know.

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  selwakil · Member · Feb 24, 2015 at 3:57 pm

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  Yes- you misunderstood. I have already been charged $99. It’s on my American Express account. So there is some sort of disconnect in your system. I registered that domain and purchased the 99$ subscription. It’s not showing up on your side because there is an error.

  Can you resolve this asap.

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  pmciano · Member · Feb 24, 2015 at 8:23 pm

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  @selwakil

  Since this thread involves sensitive information, I will privately reply via email.

  You will hear from me soon.