Charged for site I don’t use any more

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  ranimalhotra · Member · Jul 28, 2023 at 4:51 pm

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  Hello, Today I got a message from WordPress :

  [redacted]

  My card has been charged by WordPress for some website or account I am not aware of. I have had multiple WordPress accounts over the years, but as of now I don’t have any account I am actively using.
  Request you to please reverse the charges and close any active accounts that I may still have.
  Hoping for your quick attention and cooperation for the refund.
  Best Regards,
  Rani Malhotra

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jul 28, 2023 at 9:10 pm

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  Hi there,

  I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?
  I can confirm that summorin.wordpress.com is registered at WordPress.com but is under a different account and not your @ranimalhotra login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you are connected to the correct account we are happy to help you with managing your account. Thanks!