Charged for something I did not approve

  • Unknown's avatar
    allisonfreeman2 · Member ·

    I was charged for something I did not approve. It is not in my account at all.

    Custom CSS
    donncha12.wordpress.com

    No idea what this is?

  • fstat · Staff ·

    Hi there,

    That site is owned by a different account than the one you’re currently logged in. Please log in to the correct account and contact us again so we can help you.

    If you cannot access that other account, please follow our Account Recovery guide:

    Recover Your Account

  • Unknown's avatar
    allisonfreeman2 · Member ·

    I do not have access to that account, it is not mine. I do not know what donncha12.wordpress.com even is. I did not make this charge. How can I figure this out?

  • kokkieh · Staff ·

    Hi there,

    I don’t see any active upgrades on that site, nor has there been any recent charges. We also have never had any credit card on file for the account that owns that site.

    Why do you believe you’ve been charged for an upgrade on that site? Are you seeing an unknown charge on your credit card? Or did you receive an email notification regarding that site?

  • Unknown's avatar
    allisonfreeman2 · Member ·

    I literally just said that I did not make this charge. I did not receive any emails. I have no access to the account that was charged. I am trying to get a refund and your site is the only site on the planet that has no number to call in order to get prompt appropriate service.

    If this is not resolved, I will be calling my bank to file a dispute.

  • Unknown's avatar
    allisonfreeman2 · Member ·

    The charge on my account is [redacted by staff]
    Are you able to help me get a refund, as I do not want this service? I have been trying to dispute this since Sunday when I saw it. Thanks.

  • staff-mckluskey · Staff ·

    There has not been any charge for the site that you mentioned so we’re trying to learn where do you actually see that charge. Are you sure you’ve spelled the site address correctly?

    You can also use the details to search for the charge at https://wpchrg.wordpress.com/.

    You’ll be able to use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

  • Unknown's avatar
    allisonfreeman2 · Member ·

    The charge on my account is [redacted by staff].
    Are you able to help me get a refund, as I do not want this service? I have been trying to dispute this since Sunday when I saw it. Thanks.

  • staff-mckluskey · Staff ·

    Oh, sorry I haven’t seen you previous message, it seems that we’re posted at the same time.
    I’ve just sent you an email so let’s keep in touch there. Thanks!

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