Charged for something I forgot I left in cart

  • Unknown's avatar
    itsmeimtom · Member ·

    Yeah, I know this sounds stupid, but a few days ago I wanted to see how much it would cost to map my site to a subdomain. Decided I didn’t need it and moved on.
    Switch to a few minutes ago, I wanted to add privacy protection to one of my domains. So I order it and everything goes as normal, but then I notice in my billing page that I was charged for the domain mapping as well as the protection; even though I don’t recall adding it to my cart or similar at all. Any chance of a refund or am I out 11 quid?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Refund requests have time limitations.

    Refunds
    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    Canceling upgrades
    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    itsmeimtom · Member ·

    I actually managed to request a refund. Turns out you cancel the thing from the Purchases tab not the “Billing History” tap. I did a stupid.

  • kokkieh · Staff ·

    Hi there,

    I can confirm the refund for the mapping has been issued. You should receive it in about 10 business days.

    Looking at your account I noticed you have a domain, diamondpigman.com, but then you also have a site redirect, redirecting traffic from your site to a different site at diamondpigman.co.uk

    You can save yourself the annual cost of the site redirect if you just change the name servers or IP address of the diamondpigman.com domain to point to your other site instead. If the domain is set as primary on our end and connected as an additional domain on your other site, that will have the same end result of redirecting traffic from your free WordPress.com address to the other site.

    If you want to look at that option you can find the instructions here:

    Move Your Domain to Another Host

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