Charged for subscription when I couldn’t cancel it

  • Unknown's avatar
    morganbruns00 · Member ·

    When I created a site last year, I lost access to it shortly after. When I tried to view it via the link for it, it didn’t work. When I tried to go into to cancel it/manage it, it said that my url was incorrect or that I didn’t have an account. I was charged $67 today for it even though I didn’t have access to it and couldn’t cancel it or manage it at all. Would it be possible to get a refund and cancel it for further subscriptions renewals?

    I don’t have a site linked to this WordPress.com account

  • staff-totoro · Staff ·

    Hi there,

    I do not see any upgrades under your @morganbruns00 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

    Is it possible you made your purchase under a different login? Please fill out the form here to the best of your ability to let us know more info about this transaction: https://wpchrg.wordpress.com/

    If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you to send a direct message to our billing support team, and from there they will reach out to you directly via email.

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