Charged for upgrade / Did not receive upgrade

• 

  revjackjohnson · Member · Sep 9, 2021 at 2:32 pm

  • Copy link
  • Add topic to favorites

  I have a charge of $114 on my bank statement for wordpress to upgrade my account. My account did not get upgraded and when I try to access it is telling me to upgrade. I am unable to load videos.

  Site: https://pastorjackjohnson.wordpress.com.
  WP.com: Yes
  Correct account: Yes

• 

  staartmees · Member · Sep 9, 2021 at 2:36 pm

  • Copy link

  To check what a charge is about, go to https://wpchrg.wordpress.com/

• 

  helper-heroponriki · Member · Sep 9, 2021 at 4:41 pm

  • Copy link

  Hi there!

  I’m showing the WordPress.com Premium upgrade for your site pastorjackjohnson.wordpress.com already.

  If the upgrade was not meant for that site, can you let us know what the URL is of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!