Charged for upgrage but still on free plan

• 

  helendkeen · Member · Nov 29, 2020 at 10:22 pm

  • Copy link
  • Add topic to favorites

  I was billed $300 usd for a plan but am still on a free plan – how do I get help from WordPress.com on this.

• 

  staff-totoro · Staff · Nov 30, 2020 at 2:11 am

  • Copy link

  Hi there,

  I do not see any upgrades under your @helendkeen WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? Can you please fill out the form here to the best of your ability to let us know more info about this transaction? https://wpchrg.wordpress.com/

  If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you send a direct message to our billing support team, and from there they will reach out to you directly via email.

  You an also contact billing support directly here.