CHARGED! it indicated the free one.. That is all I wanted. They chared me 99.00
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I have her on my Master Card bill that You charged me for an upgrade on 12/18/2015 for 99.00. I did not want a upgrade or a site. somehow my paypall was charged and the acct linked(ending in 3886) was charged the 99.00. As you can see I have no activity with you serviced and I am not interested YET in started a business page. I was just interested in what you offer so I played around with the free for ONE day. I’m very upset and I find it discincerting that I cannot speak to someone about this matter, I just have to hope you get back to me and refund me and do the right thing. I hope you do… As I and many others constantly chat about which website company is the best route. I hope you make it easy for me to do business with me perhaps someday… I did not want a website upgrade and I don’t want a 99.00 charge.
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I have her on my Master Card bill that You charged me for an upgrade on 12/18/2015 for 99.00. I did not want a upgrade or a site. somehow my paypall was charged and the acct linked(ending in 3886) was charged the 99.00. As you can see I have no activity with you serviced and I am not interested YET in started a business page. I was just interested in what you offer so I played around with the free for ONE day. I’m very upset and I find it disconcerting that I cannot speak to someone about this matter, I just have to hope you get back to me and refund me and do the right thing. I hope you do… As I and many others constantly chat about which website company is the best route. I hope you make it easy for me to do business with me perhaps someday… I did not want a website upgrade and I don’t want a 99.00 charge.
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Live chat support is available for those with the Business upgrade.
https://en.support.wordpress.com/live-chat/There is no phone support here. All support docs are at http://support.wordpress.com
Type help getting support into the searchbox and click
https://en.support.wordpress.com/?s=help+getting+support
Results https://en.support.wordpress.com/help-support-options/In addition to support options linked to above we can email
help@wordpress.comWordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
See here:
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/
as well as
Dashboard > Store > Billing History
http://en.support.wordpress.com/Billing-History/To address any and all billing issues like this one please click https://wpchrg.wordpress.com/ and carry through. Note that you can use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
Note: Automattic Inc. https://automattic.com/ owns WordPress.com and other products too likes Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to a the registered email address for each username account so if you have more than one username account that could be confusing you.
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NOTE: I typed modlook into the sidebar tags on this thread for a Staff followup. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi there,
I do not see a $99 charge under the account in which you contacted us from. In order to verify ownership, please post in this thread under the account associated with the upgrade, and I would be more than happy to issue you a refund.
Let me know if you have any questions.
Thanks!
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H there…thank you SO much for getting back to me … I plan to someday start a real thing and have a business. But I’m not there yet so I never did think I pulled the trigger on a payed subscription. Something happened and I clicked on something and through PayPal The MasterCard ending in 3886 got charged :( … Should be on here. I see the premium charge on Dec 18th. I understand refunds take time , but I would so appreciate you refunding me because as you can see , the lack of activity shows I’m not ready for that commitment. Thank you. Please let me know if you need anything else. I have the bill I can send it. Thank you. Jen Romonoyske
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H there…thank you SO much for getting back to me … I plan to someday start a real thing and have a business. But I’m not there yet so I never did think I pulled the trigger on a payed subscription. Something happened and I clicked on something and through PayPal The MasterCard ending in 3886 got charged :( … Should be on here. I see the premium charge on Dec 18th. I understand refunds take time , but I would so appreciate you refunding me because as you can see , the lack of activity shows I’m not ready for that commitment. Thank you. Please let me know if you need anything else. I have the bill I can send it. Thank you. Jen Romonoyske
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Perfect, I found the charge.
I see that you have a custom domain as well, romonoyskefotographie.net.
So that we are on the same page, once you decide to cancel your domain, there is no guarantee that you will be able to reacquire it in the future. Someone else could gain access to it.
If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.
For more information on using the domain elsewhere, please see:
http://en.support.wordpress.com/domains/domain-management/
Just wanted to give you a heads up!
If you want to keep the domain, I could refund you the difference which would be $73. Otherwise, if you want to cancel it, I’ll refund the full $99.
Let me know if you want to proceed with the cancellation.
Thanks!
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Thank you so much …thanks for asking You can cancel the domain as well. I really appreciate it. Lots of unexpected charges this billing cycle … And I just am not ready for a starting a blog website. I shouldn’t have been playing around. Your promo replies make me feel great about using WordPress in the future though.
I really appreciate the refund
Sincerest thanks, Jen -
Hey there,
Not a problem! I have canceled your subscription for the domain and premium plan subscriptions and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.
Please let me know if you have any other questions.
Take care,
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