Charged on a free account

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  sarahadisablog · Member · Dec 27, 2017 at 7:35 pm

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  I have been charged 47.88. On a free plan. I am a student and did not anticipate that money coming out of my account. How can I get my refund?

  The blog I need help with is: (visible only to logged in users)

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  okanagancreativedesigns · Member · Dec 27, 2017 at 7:42 pm

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  Hi @sarahdisablog,

  Since this question requires WordPress staff assistance – I have tagged this thread with “modlook” so they are notified.

  Thank you for your patience as they look into your account.

  Cheers!

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  okanagancreativedesigns · Member · Dec 27, 2017 at 7:45 pm

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  Here is also a link to a support page for more information on refunds that you may find useful:

  https://en.support.wordpress.com/refunds/#how-do-i-request-a-refund

  Cheers!

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  sarahadisablog · Member · Dec 27, 2017 at 7:48 pm

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  Thank you, I tried to follow those steps already but the charge is not showing up on my wordpress account, but my online banking tells me that as of today that amount was taken out by wordpress

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  supernovia · Staff · Dec 27, 2017 at 7:50 pm

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  @sarahadisablog I don’t see a charge on this account. I’ll email so you can send me the transaction ID so we can figure out what account this was for.

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  supernovia · Staff · Dec 27, 2017 at 10:15 pm

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  Noting this is all cleared up now so I’ll close this thread. Cheers :)