Charged/Refund
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This is the transaction ID on my bank statement: WORDPRESS [redacted] HTTPSWORDPRESCA POS -$300.00. How do I get a refund?
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Hi, I removed your ID as we consider that sensitive information.
The site associated with that transaction ID is still live, and would need to be downgraded properly. Are you able to log out and log back in as the site owner, then contact us?
If this isn’t your site please let us know and we’ll have billing take a look.
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If you use that transaction ID to recover access to the account which owns the site following the steps at https://wordpress.com/support/account-recovery/#account-recovery-form we’ll be able to help you further with this.
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Right, because you’re not logged in under the correct account.
Please log out of WordPress.com, then use that transaction ID to recover access to the account which owns the site following the steps at https://wordpress.com/support/account-recovery/#account-recovery-form
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Sir, I tried to the access recovery form but it keeps saying: “Your contact email is the same as your account – if you can receive emails you should try the password reset form instead.” I do NOT have the information for the following: “What is the URL of the specific blog you are contacting us about?” Please advise.
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Can you please try our “why was I charged” tool here:
It may be an easier way for you to get this sorted out.
Let us know if anything is unclear or you have any further questions.
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