Charged three times for a domain/upgrade.

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  jmfitzy85 · Member · Jun 6, 2013 at 10:36 pm

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  Hello,

  I recently registered a domain and when the screen began to load i came to a maintenance screen. I foolishly refreshed the screen and have now been charged three times for one domain and there is no history of it in my upgrades or billing history for me to cancel.

  I have three payment receipts. Hoping to get all of these refunded before the 48 hour period. Thank you.

  Could not find out any other way to contact support.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 6, 2013 at 11:04 pm

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  Volunteers can’t help with financial issues. I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond.

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  amightywp · Member · Jun 8, 2013 at 7:21 pm

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  Hi, @jmfitzy85,

  I can see where there were three $26 charges, however all three were voided before they could be fully charged. They should not have even gone all the way through to be charges on your card.

  Let me know if you have any further issues!

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  jmfitzy85 · Member · Jun 8, 2013 at 8:03 pm

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  I figured that when they were not in my history but there are three charges taken from my bank statement, I have a screen shot of it as early as today if that would help? Through email possibly?

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  amightywp · Member · Jun 10, 2013 at 3:22 pm

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  Hiya,

  Have the charges fully cleared within your account, or are they still showing as pending? Just clarifying so that I have the correct information if I need to take this to another department here! :)

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  jmfitzy85 · Member · Jun 10, 2013 at 5:28 pm

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  They appear to be fully charged. It was pending for a couple of days assuming it would reverse, but then fully showed up as charged and withdrew all in a row and it reflects in the total.

  Thanks!

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  amightywp · Member · Jun 10, 2013 at 6:30 pm

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  OK, thanks for giving me that additional information! I’ve put this issue in front of the department who will be able to research the triple charge and as soon as I have any additional information I will let you know!

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  amightywp · Member · Jun 10, 2013 at 6:40 pm

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  Actually, a quick follow up question for you.

  Did you want to still want to register the domain, and to be certain, what was the domain which you wanted? If you still wanted it, we will refund 2 of the 3 purchases. If you didn’t want it anymore we can refund all three.

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  jmfitzy85 · Member · Jun 10, 2013 at 8:20 pm

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  I no longer need the domain. A refund of all three if possible, thank you!

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  dcoleonline · Staff · Jun 14, 2013 at 8:57 pm

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  Hi there,

  We have just processed the refund for all three purchases. You should see the funds appear on your statement within one week.

  If you have any questions, please let us know.