Charged to Credit Card

• 

  kunalkher · Member · Oct 12, 2020 at 12:35 pm

  • Copy link
  • Add topic to favorites

  I cannot view the receipt of the charge made to my account.

• 

  austinsangs · Member · Oct 12, 2020 at 12:39 pm

  • Copy link

  Hello @kunalkher,

  You can find out the details of the charge here:

  Why was I charged?

  You will be able to reach the billing support team directly for further help at the link below:

  Contact

• 

  kunalkher · Member · Oct 12, 2020 at 12:43 pm

  • Copy link

  Hello,
  I am unable to download the receipt of the same.
  The mentioned domains to which my account is charged, do not feature in my account.

• 

  kokkieh · Staff · Oct 13, 2020 at 4:53 am

  • Copy link

  Hi there,

  The mentioned domains to which my account is charged

  What are the domains?

  The WordPress.com account you’re using to post here doesn’t currently own any upgrades with us, and the last charge on this account was two years ago, in 2018.

  If you’ve been charged recently, it’s for a site that belongs to a different account.

  If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/ – enter the transaction details on that form, and it will tell you if that charge exists on our end and what site it’s for.

  You can also use the Contact Support link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

• 

  kunalkher · Member · Oct 13, 2020 at 5:32 am

  • Copy link

  The charge made to my account does not even show up in my billing.
  I would like a receipt of the charge made in order to see what webiste has the charge been made to.

• 

  kunalkher · Member · Oct 13, 2020 at 5:37 am

  • Copy link

  The charge showes wordpress premium against it.
  I can send a screenshot for the same.

• 

  kokkieh · Staff · Oct 13, 2020 at 5:46 am

  • Copy link

  Please see my reply above.

  You don’t see anything in your billing history, because you haven’t bought anything from us using this account.

  To find out what site this charge is for, follow my instructions above.

• 

  kunalkher · Member · Oct 13, 2020 at 7:24 am

  • Copy link

  As I understand, WordPress is charging domain mapping.

  Here is the screenshot of the charge:

  .blog Domain Registration
  readmenow.blog

  Domain Mapping
  readmenow.blog

  Wordpress.com Premium
  readmenow.blog

  If these are domain mapping charges from another site, is the mapped domain not supposed to appear to my list of domains in my WordPress account? Currently it does not.

  Can you please let me know the website from which this domain is mapped.

  Thank you.

• 

  staff-mckluskey · Staff · Oct 13, 2020 at 9:03 am

  • Copy link

  If these are domain mapping charges from another site, is the mapped domain not supposed to appear to my list of domains in my WordPress account? Currently it does not.

  That subscription was purchased from a different WordPress.com account, not kunalkher which you’re using to post here.
  If you log out and log back in using the correct account (it’s a different email address – the one where the receipt for the charge was sent to), you’ll see all the details and you’ll be able to manage your site and your subscriptions.

  That said, to disclose the email address connected to that account, we would need information you shouldn’t post to this public forum. However, you can contact our billing team directly from the page that @kokkieh linked to in his reply: https://wpchrg.wordpress.com/. They will be able to give you more details.