Charged // Trial

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  evszwrc · Member · Mar 27, 2024 at 4:23 pm

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  Hi WordPress team, I did a trial with you and wanted to cancel the plan before charge. I have been charged 57,12€ and have logged into both of my accounts associated with WordPress:

  (email visible only to moderators and staff)
  (email visible only to moderators and staff)

  I cannot see anywhere that I have the active plan, I thought it was already cancelled. Can you please help me why I was charged? If a plan is active, please can I be refunded.

  I am confused and a little stressed, as I cannot afford this to come out of my bank account right now. If it helps, this was the statement on the charge:

  (redacted by staff)

  Thank you for your help.

  Warmest,

  Eva

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  evszwrc · Member · Mar 27, 2024 at 4:52 pm

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  I want to delete this, it contains personal information. Please help?

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  urrnicha · Member · Mar 27, 2024 at 5:47 pm

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  Hey there ,take a look at this : https://wordpress.com/support/refunds/
  
  

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  aisajib · Member · Mar 28, 2024 at 7:26 am

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  Hi there!

  I see that you already canceled the subscription, and a refund was issued from our end. Please note that your bank/card issuer may take several days to process the refund.

  You can see the refund receipt at https://wordpress.com/me/billing – You’ll need to log into the correct WordPress.com account to see the refund. You won’t see it on your @evszwrc account, as the subscription was on a different one.

  I also redacted the personal information you shared in your original post. The email addresses are only visible to forum moderators and staff, so they are not publicly visible.

  Feel free to let us know if you have more questions.