Charged twice

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  sabeen123 · Member · Apr 3, 2015 at 3:19 pm

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  I recently purchased a theme for $69 and CSS for $30. I have been charged $99 twice i.e. $198.
  I want to cancel and get a refund for $198!
  Please help!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 3, 2015 at 3:20 pm

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  Not to worry as I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Apr 3, 2015 at 3:22 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

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  sabeen123 · Member · Apr 3, 2015 at 3:42 pm

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  I have done so already. The theme no longer shows on my upgrade (I hope they refund the entire amount). CSS does show on my upgrades despite canceling it.

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  timethief · Member · Apr 3, 2015 at 3:45 pm

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  Not to worry as Staff will work their way forward to this thread and assist as soon as they can.

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  pmciano · Member · Apr 4, 2015 at 3:08 pm

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  @sabeen123

  The only recent charge I see is for a total of $99, and it has been successfully refunded:

  

  https://wordpress.com/me/billing

  Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

  If I’ve misunderstood the issue, or if you have any other questions, please let me know.

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  sabeen123 · Member · Apr 4, 2015 at 3:58 pm

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  Thanks for responding. I do see that $99 has been refunded, waiting for the transaction to show up in the statements. However, I received two SMS saying that $99 has been deducted. I checked my financial statements online as well and it confirms the same.

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  pmciano · Member · Apr 4, 2015 at 6:50 pm

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  @sabeen123

  If you have not received the refund within 1-2 weeks, let us know and we will further investigate the issue.

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  sabeen123 · Member · Apr 4, 2015 at 6:53 pm

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  Sure,thank you

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  sabeen123 · Member · Apr 21, 2015 at 4:25 pm

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  Hello, it is now been over two weeks. I have not received a refund for the entire amount, i.e. $198.

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  pmciano · Member · Apr 21, 2015 at 8:36 pm

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  @sabeen123

  Since I need personal information to proceed, I will privately respond via email.

  You will hear from me soon.