charged twice for single WordPress template

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  dneuen1 · Member · Nov 29, 2013 at 11:01 pm

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  I purchased the InfoWay template on the WordPress site for my domain http://taylorpwr.wordpress.com/, but when I selected InfoWay as the template for our new blog, WordPress billed the template to my account a second time, using the credit card information that I had stored on my account from the first purchase! (Instead of paying $70 for the template, I paid $140.)

  Here are the PayPal ID’s from my Billing History:
  7X250307W17646119
  0FM01113W7735744H

  Please make sure that one of these charges is cancelled as soon as possible. Thank you.

  The blog I need help with is: (visible only to logged in users)

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  auxclass · Member · Nov 29, 2013 at 11:09 pm

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  Flagged for the staff to help

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  gracejiyoung · Member · Nov 30, 2013 at 12:25 am

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  Hi there,

  After looking into your account, I found that you added the Premium Theme: InfoWay to both your blogs: dneuen.wordpress.com and taylorpwr.wordpress.com. Exactly which one would you like me to refund and cancel?

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  dneuen1 · Member · Nov 30, 2013 at 1:56 am

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  Aha! Thanks so much Gracejiyoung. I only need the template for “taylorpwr.wordpress.com.”

  Please cancel and refund the theme purchase for “dneuen.wordpress.com”—that must have been a mistake.

  Again, thanks a lot!

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  gracejiyoung · Member · Nov 30, 2013 at 5:27 pm

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  Hi there!

  I have canceled and refunded the Premium Theme purchase for dneuen.wordpress.com as requested. Please note that it may take up to a week for the refund to show up in your bank account.

  Have a wonderful weekend!