Charged twice for vaultpress

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  hfhealy · Member · Jan 21, 2017 at 10:07 pm

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  Hi, I was charged twice for vaultpress in both december and january. I only have vaultpress for one site. I should not be charged twice. I would like a refund for those months and please stop changing twice. Thanks

  The blog I need help with is: (visible only to logged in users)

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  omkarbhagat · Member · Jan 21, 2017 at 10:08 pm

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  Hi there,

  I’ve added the modlook tag to this post. So don’t worry, someone from the staff will reply to you soon :)

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  justjennifer · Member · Jan 22, 2017 at 7:43 am

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  Have you tried contacting VaultPress directly for help?

  https://vaultpress.com/contact/

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  kokkieh · Staff · Jan 23, 2017 at 8:40 am

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  Hi there,

  Please contact VaultPress support via the link @justjennifer provided. We are not able to help with this in the WordPress.com forums.

  @omkarbhagat

  Tagging this with “modlook” does not help the user, as we don’t provide VaultPress support in this forum. For Jetpack, VaultPress, Akismet or WooCommerce account and billing issues, please ask users to contact support for those products instead.

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  omkarbhagat · Member · Jan 23, 2017 at 9:03 am

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  @omkarbhagat

  Tagging this with “modlook” does not help the user, as we don’t provide VaultPress support in this forum. For Jetpack, VaultPress, Akismet or WooCommerce account and billing issues, please ask users to contact support for those products instead.

  Got it. Will keep that in mind :)