Charged, with no active site

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  justjazza · Member · Mar 25, 2019 at 2:52 am

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  I need to cancel. I’ve been charged but site is not accessible

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  kokkieh · Staff · Mar 25, 2019 at 10:43 am

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  Hi there,

  The account you’re using to post here has never owned any sites or upgrades on WordPress.com.

  What is the URL of the site that has been charged?

  If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

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  justjazza · Member · Mar 25, 2019 at 3:25 pm

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  JustJazza.com, I tried to use the contact us from the wpgcharge page and I was redirected to the public forums.

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  themagicrobot · Member · Mar 25, 2019 at 3:46 pm

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  You need to log in to your other account (which appears to be your name) to access that site.

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  supernovia · Staff · Mar 25, 2019 at 7:41 pm

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  Thanks @themagicrobot :)

  Also, Jazza, I noticed the site is accessible here:
  https://JustJazza.com

  If you cancel the renewal, you’ll lose access to that domain name and may not be able to get it back again. Is that your intent?

  If so, we definitely need you to log into the correct account to confirm that.

  I tried to use the contact us from the wpgcharge page and I was redirected to the public forums.

  Hmm, that shouldn’t be the case. Was it able to find your transaction details first?