Charged WP Engine

  • Unknown's avatar
    kwjacobsen · Member ·

    Why was I charged $300 for WP Engine on Aug 29, 2022 when I canceled my account?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    I think there’s some confusion here. There are three different “WordPress” at play here:

    1. The free, open-source WordPress software which powers your website.
    2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
    3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

    If you were billed by WP Engine, you should contact them to find out why they billed you again. You can contact them here:

    https://wpengine.com/contact/

    I hope that helps!

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