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  fortypoundslighter · Member · Mar 1, 2020 at 5:35 pm

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  Hi. You have just charged me £15 for epqexperts.org. I can’t log on to it or cancel it. Please help. Thanks

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  justjennifer · Member · Mar 1, 2020 at 6:25 pm

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  Hi there, is it possible you need to be logged in with a different WPcom username account than the one you are using to post here in the forums? epqexperts

  First log out of this account and then log back in with the correct account. If you no longer remember the password but have access to the email address associated with it, you can try to reset the password. If you don’t remember the email address either, you can fill out the account recovery form at https://en.support.wordpress.com/account-recovery/

  Since you have a paid upgrade with transactions details, you can add that information to the secure recovery form. Please do not post those details here in our community forums. Thanks.

  Let us know how that goes.